Refund & Dispute Resolution Policy

Physical products

• Australian Consumer Law guarantees — acceptable quality, fit for purpose, matching description — are preserved.
• Contact the maker first through the in-platform messaging tools.
• If unresolved within 7 days, open a dispute from your order page.
• Printit4Me will review evidence from both parties and facilitate a resolution, typically within 10 business days.
• Outcomes may include partial or full refund, replacement, or release of funds to the maker.

Digital products

• Digital files are delivered immediately and are non-refundable after a successful download, except where required by law (e.g. major failure under ACL).
• If a file is corrupt, mis-described or infringes IP, contact us within 14 days.

Custom jobs

• Before quote acceptance: you may cancel at any time at no cost.
• After quote acceptance but before production starts: a full refund is generally available, subject to any agreed deposit.
• After production starts: refunds are at the maker's discretion and may be reduced to reflect labour, materials and machine time already committed.
• On completion: Australian Consumer Law guarantees apply.

When a dispute is generally valid

The dispute system exists to protect both customers and makers from genuine problems. Disputes are appropriate when:

• Item not received within the agreed lead time or stated shipping window, with no maker communication.
• Significantly different from description — wrong colour, material, finish, size or features that materially change what was promised.
• Manufacturing defects — broken on arrival, missing critical components, structural failure on first use.
• Breach of agreed specifications — printed in a different material, wrong infill, missing parts, ignored documented requirements.
• Damaged in transit where the maker shipped without adequate protection.

When a dispute is generally not valid

The following are usually not valid grounds for a dispute and may be declined:

• Customer misunderstood the dimensions shown on the listing or in the quote.
• Customer did not read the listing description, material notes or lead-time disclosures.
• Customer changed their mind, no longer needs the item, or found a cheaper alternative.
• Customer is unhappy with normal characteristics of 3D printing (visible layer lines, slight colour variation, support marks) that were disclosed.
• Customer requested a specific material or method against the maker's documented advice.
• Damage caused by customer use, modification, post-processing or environment (heat, UV, chemicals, dishwasher).
• Custom personalised items with a typo or design choice supplied by the customer.

Both parties should keep messaging on-platform and upload photo evidence as soon as a problem is noticed. Disputes opened without first contacting the maker, or opened more than 14 days after delivery, may be declined.

Chargebacks

We encourage you to use the dispute process first. Chargebacks raised before completing the dispute process may result in account restrictions while we investigate.

Contact

Open a dispute from the relevant order page, or email hello@printit4me.com.au.